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Responsible gambling
At Cusco Casino, we're committed to providing a safe and responsible gaming environment for all our players. We understand that gaming can be a fun and entertaining activity, but it's essential to maintain control over your gaming habits.
Self-Exclusion: If you feel like your gaming is getting out of hand or if you want to take a break from gaming altogether, we offer self-exclusion options. This allows you to block yourself from accessing our website for temporary (24 hours to 6 months) or permanent periods.
To set up self-exclusion:
- Go to the Account Settings page
- Select the 'Self-Exclusion' option
- Choose your preferred duration of exclusion
Deposit Limits: We also offer deposit limits, allowing you to control how much money you spend on gaming. You can set daily, weekly, or monthly limits.
To set up deposit limits:
- Go to the Account Settings page
- Select the 'Deposits' option
- Choose your preferred limit amount and duration
Time-Outs: In addition to self-exclusion and deposit limits, we offer time-outs that allow you to temporarily lock yourself out of our website. This can be set for periods ranging from 24 hours to a month.
To set up time-outs:
- Go to the Account Settings page
- Select the 'Account Lock' option
- Choose your preferred duration
Session Time Limits: To further help you maintain control, we also offer session time limits that automatically log you out of our website after a specified period. You can choose from 30 minutes to 10 hours.
To set up session time limits:
- Go to the Account Settings page
- Select the 'Account Session' option
- Choose your preferred duration
Additional Tools: For those who want extra support, we've partnered with reputable organizations such as GamCare and BeGambleAware.org. These resources offer guidance on responsible gaming practices and can provide additional help if needed.
If you're concerned about your gaming habits or feel the need for more information, please refer to our website's Responsible Gaming page for access to these valuable resources.
Recognizing Signs of Problem Gambling: We care deeply about our players' well-being. If you notice any of the following signs in yourself or someone else, it may be an indicator that your gaming habits are out of control:
- Spending more money than budgeted
- Feeling anxious, irritable, or restless when unable to gamble
- Lying to others about gaming activities
- Neglecting responsibilities due to gaming
Don't worry - we're here to help. If you need assistance in recognizing the signs of problem gambling or if you'd like guidance on our self-exclusion process, please don't hesitate to contact us.
Reporting Problem Gaming: Our team is dedicated to providing a safe environment for all players. We take your gaming habits seriously and encourage you to reach out to us should you experience any difficulties related to your gaming activities.
To report problem gaming:
- Contact our customer support via live chat, email, or phone
- Explain the issues you're facing with our representative
We appreciate your honesty in helping us create a more responsible gaming environment for everyone.